FREQUENTLY ASKED QUESTIONS

Full Container Load (FCL) means you use an entire container exclusively for your cargo. Less than Container Load (LCL) means your cargo shares container space with other shipments. FCL is faster and better for large volumes; LCL is more economical for smaller shipments.

Transit times vary by route. Typical examples: West Africa to Europe: 14–21 days. Asia to Europe: 25–35 days. USA to West Africa: 18–28 days. We provide estimated dates at the time of booking.

Single pieces can generally go up to 1,000 kg, but we handle larger shipments using charter aircraft. Air freight is ideal for cargo under 500 kg where speed is critical.

Enter your tracking number (starting with ATL) on our Track page. You'll see every status update, location, customs events, and estimated arrival. Our tracking is updated in real-time by our operations team.

Tracking data may take 4–6 hours to appear after booking. If it has been more than 24 hours, please contact our support team with your booking reference number.

Yes. Our licensed customs brokers handle all import/export documentation, tariff classification, duties, and clearance at both origin and destination. This is included in our international shipment services.

Typically required: Commercial Invoice, Packing List, Bill of Lading (sea) or Air Waybill, Certificate of Origin (if applicable), and any special permits for controlled goods. Our team will advise you on the exact requirements for your specific route.

All shipments include basic coverage. We strongly recommend Full Value Insurance for high-value cargo. Insurance is arranged at the time of booking — declare the full value of your goods for proper coverage.

Report damage within 7 days of delivery with photos of the packaging and goods. Our claims team processes claims within 10 business days. Ensure cargo is insured at booking for full protection.

We accept bank transfer (T/T), Letters of Credit (LC), and credit cards for online quotes. Enterprise accounts can be arranged with monthly invoicing. Contact our finance team for details.

No account is required to request a quote or contact us. However, creating a free account gives you access to your full shipment history, live tracking, notifications, and documents in one place.

Bookings can be modified or cancelled before cargo is collected at no charge. Once collected, changes may incur fees. Contact your account manager or our support line immediately.